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Get In Touch.

Customer Care Team


To reach a Customer Care representative for questions regarding eligibility, claims status, or to request a replacement ID card.

Live Chat: Log in to your HMA account to start a live chat with Customer Care.

Hours: Monday - Friday, 8:00 A.M. to 9:00 P.M. Eastern Time


Phone: 1-833-865-0141

Hours: Monday - Friday, 8:00 A.M. to 9:00 P.M. Eastern Time

Online requests:

Sign in to submit an electronic request.

Corporate Inquiries:

Phone:1-425-462-1000

Hours: Monday - Friday, 11:00 A.M. to 8:00 P.M. Eastern Time



Have a question? We are here to help.

Monday-Friday 8:00 am - 9:00 pm ET

1-833-865-0141

Call Customer Care

Live Chat with Our Care Team

Sign in to the member portal to start a live chat